Not too long ago, I sold my boyfriend’s laptop on eBay for him. The actual selling part was a disaster, but in the end I was able to get $600 for a laptop that was worth much less than that. The first half of the story ended with eBay refunding the amount I sold the laptop for ($300) because I got it back from the buyer in worse condition than I sent it in. I was able to get an additional $312.35 from the US Post Office because I insured the package & it was damaged in transit. Here’s what I did:
#1. Visit the USPS Online Claims page & register/log in. Make sure you have the receipt from when you mailed the package + the insurance slip, mine looked like this:
#2. Fill in all of the important info & submit the claim.
#3. USPS then sent a letter to me asking me to mail in proof of value (I sent in print-outs of the eBay listing, messages between me & the buyer, and photos of the damage from the buyer). I got everything together & mailed it with a tracking number so that I knew it had been delivered. USPS also sent a letter to the buyer asking him to take the damaged package to the nearest USPS branch so that the damage can be inspected by an employee. He didn’t do this – instead he sent the laptop + original packaging back to me. Everything I read online said that if he didn’t take it to a branch, the claim would be voided, but that didn’t happen to me. His letter:
#4. When I got the package back from the buyer, I took it to MY nearest USPS branch, and asked them to fill out a damage report (form #2856) + inspect the package. The employee didn’t think it would work, but I asked nicely, and he did it. He also needed a copy of the insurance claim, and kept the laptop + packaging.
#5. Wait & wait & wait
#6. On the 18th of July (I submitted the claim on the 20th of June), the claim was approved & the check was mailed.